How do I contact support?

Inside the app, press the chat button in the bottom-right corner (in Canvas AI, “Chat”, in the top bar) or “Support” in the sidebar. The assistant answers usage questions instantly and, when you want a person, press “Talk to the team” (or type /team): it asks what it's about, lets you attach a screenshot of the screen or a file, and opens the ticket with all of that. There you choose whether we help you in English or Spanish, and we reply in that language in the same chat and by email. The chat follows you across the whole app, so you can go to the screen with the problem without closing the conversation; it takes bold and italic text, bullet lists, links, marked-up screenshots and files up to 25 MB, and inside a conversation with the team, /bot plus your question gets you a quick answer from the assistant. If you prefer the form, “Create a ticket” is still there. Conversations stay in the chat for 7 days after the last message. And if you can't get into your account, email us at support@archinode.studio.